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Flexibility in the Volume of Temps Supplied – A COVID-19 Case Study

At a recent online staff quiz, one of the questions we asked was, what the 3 Qs in Three Q Temps Ltd. stood for. I’m happy to report that a number of teams buzzed in to answer. The idea behind the name is that we’re driven by Quality. As we’re a niche agency, supplying TEMP Workers to healthcare facilities, we ensure our TEMP Workers are suitably Qualified. Finally, because our approach to customer care is based on partnership, we support your different staffing needs by providing TEMP Workers in the Quantity you require. We recently got a chance to review our service during the COVID-19 pandemic and we’ve seen that our 3 Qs have been put to the test. We’ve undertaken 2 case studies, the first of which you’ll find below.

 

This case study is based on supply to a major Dublin Hospital. During the first month of the pandemic, we saw an increased demand from one of our clients for cleaners, domestics, ward attendants and general porters. It showed that we were able to scale up to support the increased requirements of our hospital client, while adapting our process to be safe and compliant with HSE guidelines. Our quality commitment ensured that we provided experienced catering staff, with the right qualifications throughout the emergency.

With the client’s own staff returning to work, we saw an initial drop in demand so we could scale down when needs reduced. However, we’ve seen that COVID-19 effects business and services differently and this effect can evolve quite rapidly given the change in infection rates and health and safety advise. In the case of this client, we saw a spike in demand after the initial reduction but this time it was for leave and emergency cover. We could then re-engage and resupply to meet a second increased demand – all within a period of four weeks.

As a Niche Catering Temps Agency We Are

  • Proud to have safely supplied this client (10 years using Three Q Temps) with front-line temps and our team worked with hospital teams to care for patients in acute & COVID positive wards
  • Grateful for our clients’ trust in our ability to deliver. We’re thankful for the client’s gratitude for continuity and responsiveness of Temps to come in to the unit, which they’ve sometimes done with less than an hour’s notice
  • Thankful for the willingness and pride our TEMP Workers took in remaining part of the team thus ensuring that we could support our clients during the pandemic. These were big numbers for us to deliver with 24 hours’ notice and our TEMP Workers delivered. Despite the pandemic and despite the short notice, they said ‘Yes – we will work!’

This case study allows us to illustrate how we were able to be responsive, effective and support our client’s changing needs.  We continue to look for ways we can help all our clients. If you’d like to talk to us about how we can help you with your staffing requirements or if you’d like to book catering staff, please call us on 01-878-3335 or email us on temps@3qrecruitment.ie

Three Q TEMPS7

Three Q Temps are the Heroes of Our Spare An Hour Campaign

Our 6th annual Spare an Hour campaign was our best yet. We donated €5600 for Our Lady’s Hospice and we must thank every one of our temp workers for generously donating hours of their pay to the cause! Between our temps and internal staff, we raised an incredible €1800. In previous years, Three Q has matched this donation but in 2018, we pledged to donate double the figure raised by our internal staff and temps. This effectively meant that for every hour worth of wages our temps donated, it would be worth three hours. In fact, Three Q donated a little over double making it €5600.

 

Three Q Spare an Hour for Our Lady's Hospice

 

How the Recipient is Chosen

Every year the recipient of Three Q’s Spare an Hour Campaign is chosen democratically via a vote by our team. This year, Our Lady’s Hospice was selected while in previous years our team has voted in charities such as Aware, and Dublin Simon.

 

Temp Consultants

Temp consultants Costina and Charlotte were thrilled with the compassion and enthusiasm shown by our temp panel. They were excited to tell our team that 100% of our temps have opted in, that some temps were donating 2 hours, others were donating 4 and others donated even more! There’s a great energy in the office when we hear about how our temp workers have shown so much enthusiasm for the Spare an Hour campaign!

Three Q Temp Consultants Spare an Hour

Temp Worker Draw for Participating in our Spare an Hour Campaign

Every temp worker who participated in our Spare an Hour Campaign for Our Lady’s Hospice were entered into a draw for a €100 One4All for voucher. Our HR Coordinator James and our Temp Consultants Costina and Christina conducted the draw and uploaded a video of it onto our social media pages. Congratulations to Barbara who was the lucky temp who won the prize!#

Presenting The Cheque with our Three Q Temps

A representative from Our Lady’s Hospice came to our office to receive the cheque for €5600. We also invited two of our temps, Bisi and Barbara, who had won the draw for the €100 voucher to deliver the cheque to Our Lady’s Hospice and they were happy to help us!

Cheque Presentation Spare an Hour Three Q Temps

 

 

Listen to Suzanne, Three Q’s Operations Manager and Costina, our Temp Consultant praising our temp workers for their incredible generosity and how much they love running this campaign!

 

 

We at Three Q PERMS and TEMPS believe that we can make a big difference. If you want to learn more about the work we do in our community, you can go to our Corporate Social Responsibility page on our website here.