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Flexibility in the Type of TEMPS we Supply – A COVID-19 Case Study

Most business have gone through a period of rapid change with COVID-19. Changes in ways of working that would have taken months to implement, have been adopted in weeks. Given that we’re in the business of providing leave and emergency TEMP cover, COVID-19 has given us the opportunity to test and review our ability to support our clients, within this rapidly evolving environment.

As a niche-agency, we pride ourselves in knowing and anticipating our clients’ needs, many of whom, we’ve worked with for over a decade. We’ve seen fairly steady patterns in terms of staffing needs and we had gotten good at recognising and responding to these. As with everything else, the uncertainty and unpredictability that the COVID-19 Pandemic brought with it, our client’s requirements were affected and in turn, so were the services we had to deliver. We saw very quickly that we needed to be highly responsive to changes in the numbers of TEMP Worker’s supplied and we also needed to be highly flexible in the type of TEMPs supplied.

Below is the second of two case studies. This illustrates how we supported our client by expanding the type of temps we provide to meet their changed requirements, owing to COVID-19.

This case study is based on supply to a medium sized Elder Care Facility. It showed that because Three Q TEMPS is a niche hospitality and catering TEMPS agency, we could provide them with the range of temps they required owing to changed circumstances.

They needed a kitchen porter, a catering assistant, a domestic, a chef, a general porter and a cleaner with healthcare experience and they were able to get them all from Three Q.  Daily updates from their team and their ability to work meant Three Q TEMPS went on stand-by in-case the client needed cover.  Our chefs who worked through the whole crisis trained up their relief cover and made themselves available on their mobile even on the days they were not working.

What we are grateful for:

  • The willingness and pride our Temps took in remaining part of the team to ensure service delivery during the pandemic
  • The client’s recognition and gratitude for continuity and responsiveness of Temps to come in to the unit – some times with less than an hour’s notice.
  • The opportunity and ability to safely supply this client for over 15 years. They got to see the full variety of the Temps on our panel – they have their favourites and have already made early bookings for future annual leave cover to ensure they get the same Temps back in.

This case study allows us to illustrate how we were able to be responsive, effective and supply a variety of temp workers to meet our clients’ changing needs. If you’d like to talk to us about how we can help you with your staffing requirements or if you’d like to book catering staff, please call us on 01-878-3335 or email us on temps@3qrecruitment.ie .

Temp Workers

Temp Workers

Flexibility in the Volume of Temps Supplied – A COVID-19 Case Study

At a recent online staff quiz, one of the questions we asked was, what the 3 Qs in Three Q Temps Ltd. stood for. I’m happy to report that a number of teams buzzed in to answer. The idea behind the name is that we’re driven by Quality. As we’re a niche agency, supplying TEMP Workers to healthcare facilities, we ensure our TEMP Workers are suitably Qualified. Finally, because our approach to customer care is based on partnership, we support your different staffing needs by providing TEMP Workers in the Quantity you require. We recently got a chance to review our service during the COVID-19 pandemic and we’ve seen that our 3 Qs have been put to the test. We’ve undertaken 2 case studies, the first of which you’ll find below.

 

This case study is based on supply to a major Dublin Hospital. During the first month of the pandemic, we saw an increased demand from one of our clients for cleaners, domestics, ward attendants and general porters. It showed that we were able to scale up to support the increased requirements of our hospital client, while adapting our process to be safe and compliant with HSE guidelines. Our quality commitment ensured that we provided experienced catering staff, with the right qualifications throughout the emergency.

With the client’s own staff returning to work, we saw an initial drop in demand so we could scale down when needs reduced. However, we’ve seen that COVID-19 effects business and services differently and this effect can evolve quite rapidly given the change in infection rates and health and safety advise. In the case of this client, we saw a spike in demand after the initial reduction but this time it was for leave and emergency cover. We could then re-engage and resupply to meet a second increased demand – all within a period of four weeks.

As a Niche Catering Temps Agency We Are

  • Proud to have safely supplied this client (10 years using Three Q Temps) with front-line temps and our team worked with hospital teams to care for patients in acute & COVID positive wards
  • Grateful for our clients’ trust in our ability to deliver. We’re thankful for the client’s gratitude for continuity and responsiveness of Temps to come in to the unit, which they’ve sometimes done with less than an hour’s notice
  • Thankful for the willingness and pride our TEMP Workers took in remaining part of the team thus ensuring that we could support our clients during the pandemic. These were big numbers for us to deliver with 24 hours’ notice and our TEMP Workers delivered. Despite the pandemic and despite the short notice, they said ‘Yes – we will work!’

This case study allows us to illustrate how we were able to be responsive, effective and support our client’s changing needs.  We continue to look for ways we can help all our clients. If you’d like to talk to us about how we can help you with your staffing requirements or if you’d like to book catering staff, please call us on 01-878-3335 or email us on temps@3qrecruitment.ie

Three Q TEMPS7

The Life of a Head Chef in Dublin

Three Q have been helping to match job-seeking Head Chefs with Employers in Dublin for years so we know a thing about the day to day life of a Head Chef. If you’ve ever wondered about what the life of a head chef in Dublin is like or maybe you’re just curious, read ahead.

As a head chef you are responsible for everything that happens in the kitchen. You are required to see all dishes from start to finish and you’re given the task hiring and firing employees. The job of head chef involves creating new dishes for the kitchen you work in whilst also overseeing staff and making sure that your kitchen is meeting health and safety standards.

If you love to cook, enjoy being creative and relish the challenges that come with responsibility, read on to learn more about becoming a head chef.

skills required by a head chef with three q

What skills are required of a Head Chef?

If you dream of becoming a head chef you will obviously need to have a genuine love for food but you will also need to be a person with plenty of energy- you will need to start every shift with a spring in your step as your role also include encouraging and motivating the team you work with.  As a head chef you will need outstanding cooking skills and be creative when it comes to the preparation and presentation of food. You should have a deep understanding of ingredients and produce which will aid in you in creating menus which are innovative and profitable to the business.. Leadership and management skills are a must have and you need to be able to fairly and equally delegate tasks to you staff that suits their training and skill sets.

responsibilites required by a head chef with three q

What Are The Role’s Main Responsibilities?

Once you become a restaurant’s head chef your duties will include the overall running of the kitchen’s day-to-day goings-on, ordering produce, creating new dishes, hiring new staff, raising profit margins for the food end of your employers business, taking care of stock levels, implementing health and safety rules in the kitchen, working to the budget that your employers sets out and creating a work rota for the team.

work enviornment for a head chef job with three q

What About Work Environment & Schedule?

As head chef most of your time will be spent in the back-of-house creating recipes and other more advanced tasks. You will need to learn to delegate tasks to your team so that you can do this without distractions. You also need to take care of front-of-house operational issues relating to the kitchen and must also ensure the food is consistently of high quality. Because a restaurant’s success depends on the head chef, you will be required to work long hours on a shift basis. This means working nights, weekends and holidays and even when you are not in the restaurant; you must be on call in case there is an emergency.

What Are The Downsides?

The role of head chef carries with it a lot of responsibility and pressure. If your food is not of premium quality, the restaurant will quickly lose customers and you get the blame. The hours are quite long and you’ll have little free time; things can also get stressful when one of your staff calls in sick and you have to scramble to find a replacement.

benefits of becoming a head chef with three q

What Are The Benefits?

Becoming a head chef gives you control in the kitchen to be be the creative side of the kitchen and express yourself with food. Becoming a head chef is a rewarding profession as you will see customers enjoying your creativity and knowledge of food.. As you have a team of staff to handle menial duties, you have more free time to create your own culinary masterpieces. After becoming an established chef, you could even go on to open your own restaurant.

If becoming a head chef interests you or if you are currently a head chef looking for a new position keep an eye on our listings that we are constantly updating with new job opportunities in the industry. If you are an employer and are wishing to advertise your job in our listings, please email sales@3reqruitment.ie or phone +353 1878 3335.   

Chef Recruitment – How To Find The Perfect Match

chef recruitment - hiring chefs.

For any business, hiring the right people to fit the needs of your company is always important. Finding the right chef for your kitchen needs care and attention to detail. Just like when you’re perfecting a dish, you need to have the same mind set for recruiting your next chef. We would like to share some tips from our experience in chef recruitment with you.

Hiring a chef is one of the largest challenges for managers in the hospitality sector. Finding a capable, experienced & hardworking chef for your hotel or restaurant can be exhausting. Despite the challenges, hiring the right chef is a vital component of your business’s success.

On any given day, this employee will do more than prepare food. A chef trains new hires, oversees cooking processes, creates menus and advises management of business needs. Also, the word “chef” means chief in French, so your next chef will lead all other kitchen staff members.

2 key factors when recruiting for a new chef

  1. Know who you’re looking for – helps to narrow down search, what experience is required
  2. Decide who will hire – agency or in-house

 

Chefs of all levels are very in-demand, in can be hard to find the perfect one for your kitchen. So taking the time to make sure you do it rightis important.

Most in-demand chef jobs in Dublin currently;

  • Head Chefs
  • Sous Chefs
  • Chef de Parties
  • Pastry Chefs

However, head chefs are a little trickier, you want to find top class talent to run your kitchen.

Key skills to look for when recruiting your next Head Chef;

  • Leadership
  • Efficient in menu creation – involving ingredient selection, being innovative and creative
  • Coaching skills – not just being able to teach someone but following through with the process afterwards
  • Patience
  • Organisation skills – ordering, making rosters, paperwork for food safety
  • Budget-minded

We get to know the chefs who apply through our agency, that way we know if they’re a good fit for the job. Having nearly 20 years’ experience in this industry we’ve learned a thing or two about the wants and needs of hiring managers. Many of our recruitment consultants have worked in hospitality themselves, so we know the business. Click here to read about our recruitment process.

chef - cooking kit

Three Q Medical Recruitment Agency turns 17

Three Q PERMS & TEMPS medical recruitment agency were delighted to reach the ripe old age of 17 in September this year. To celebrate the event, Cora and the team in Head Office finished out the day early to spend the afternoon in style at the Guinness Storehouse overlooking the vast city of Dublin.

medical recruitment agency 17 years in operation

Sipping his pint of Guinness or “Blonde in a Black Dress” as he affectionately calls it, Padraig Hogan had this to say about Three Q’s seventeen years in the recruitment industry:

“Being in the recruitment industry particularly for the past 17 years is a real achievement – not least because Ireland has seen so many changes. Through the recession agencies have been particularly relied upon for people who are in desperate need of jobs, whether in the medical profession or hospitality sector. Three Q is a great company to work for, I’ve been expanding my own skills here and I’ve learned so much. It really is a privilege to work for them.”

Having taken in the history and scenery of the beautiful Guinness building, the team went on to enjoy a family-style dinner in Yamamori Sushi on Bachelor’s walk. Senior Recruitment Consultant Conor Ryan, who is a great lover of sushi, had this to say of the evening;

“It’s such a nice dinner! It’s a little different but I like it. It’s lovely to be here as a team and we are all really enjoying ourselves. It’s so great to be able to enjoy each other’s company both out as well as inside of the office. The company are so kind to treat us to such a lovely day out.”

Full and happy, the group then moved on to Lott’s pub, just off Liffey St., where the festivities continued with a team pub quiz. All involved had a fabulous evening.

Three Q would like to take this opportunity to wish friends, all the Three Q team, clients & candidates happiness and continued success for the next 17 years!