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Flexibility in the Type of TEMPS we Supply – A COVID-19 Case Study

Most business have gone through a period of rapid change with COVID-19. Changes in ways of working that would have taken months to implement, have been adopted in weeks. Given that we’re in the business of providing leave and emergency TEMP cover, COVID-19 has given us the opportunity to test and review our ability to support our clients, within this rapidly evolving environment.

As a niche-agency, we pride ourselves in knowing and anticipating our clients’ needs, many of whom, we’ve worked with for over a decade. We’ve seen fairly steady patterns in terms of staffing needs and we had gotten good at recognising and responding to these. As with everything else, the uncertainty and unpredictability that the COVID-19 Pandemic brought with it, our client’s requirements were affected and in turn, so were the services we had to deliver. We saw very quickly that we needed to be highly responsive to changes in the numbers of TEMP Worker’s supplied and we also needed to be highly flexible in the type of TEMPs supplied.

Below is the second of two case studies. This illustrates how we supported our client by expanding the type of temps we provide to meet their changed requirements, owing to COVID-19.

This case study is based on supply to a medium sized Elder Care Facility. It showed that because Three Q TEMPS is a niche hospitality and catering TEMPS agency, we could provide them with the range of temps they required owing to changed circumstances.

They needed a kitchen porter, a catering assistant, a domestic, a chef, a general porter and a cleaner with healthcare experience and they were able to get them all from Three Q.  Daily updates from their team and their ability to work meant Three Q TEMPS went on stand-by in-case the client needed cover.  Our chefs who worked through the whole crisis trained up their relief cover and made themselves available on their mobile even on the days they were not working.

What we are grateful for:

  • The willingness and pride our Temps took in remaining part of the team to ensure service delivery during the pandemic
  • The client’s recognition and gratitude for continuity and responsiveness of Temps to come in to the unit – some times with less than an hour’s notice.
  • The opportunity and ability to safely supply this client for over 15 years. They got to see the full variety of the Temps on our panel – they have their favourites and have already made early bookings for future annual leave cover to ensure they get the same Temps back in.

This case study allows us to illustrate how we were able to be responsive, effective and supply a variety of temp workers to meet our clients’ changing needs. If you’d like to talk to us about how we can help you with your staffing requirements or if you’d like to book catering staff, please call us on 01-878-3335 or email us on temps@3qrecruitment.ie .

Temp Workers

Temp Workers

Flexibility in the Volume of Temps Supplied – A COVID-19 Case Study

At a recent online staff quiz, one of the questions we asked was, what the 3 Qs in Three Q Temps Ltd. stood for. I’m happy to report that a number of teams buzzed in to answer. The idea behind the name is that we’re driven by Quality. As we’re a niche agency, supplying TEMP Workers to healthcare facilities, we ensure our TEMP Workers are suitably Qualified. Finally, because our approach to customer care is based on partnership, we support your different staffing needs by providing TEMP Workers in the Quantity you require. We recently got a chance to review our service during the COVID-19 pandemic and we’ve seen that our 3 Qs have been put to the test. We’ve undertaken 2 case studies, the first of which you’ll find below.

 

This case study is based on supply to a major Dublin Hospital. During the first month of the pandemic, we saw an increased demand from one of our clients for cleaners, domestics, ward attendants and general porters. It showed that we were able to scale up to support the increased requirements of our hospital client, while adapting our process to be safe and compliant with HSE guidelines. Our quality commitment ensured that we provided experienced catering staff, with the right qualifications throughout the emergency.

With the client’s own staff returning to work, we saw an initial drop in demand so we could scale down when needs reduced. However, we’ve seen that COVID-19 effects business and services differently and this effect can evolve quite rapidly given the change in infection rates and health and safety advise. In the case of this client, we saw a spike in demand after the initial reduction but this time it was for leave and emergency cover. We could then re-engage and resupply to meet a second increased demand – all within a period of four weeks.

As a Niche Catering Temps Agency We Are

  • Proud to have safely supplied this client (10 years using Three Q Temps) with front-line temps and our team worked with hospital teams to care for patients in acute & COVID positive wards
  • Grateful for our clients’ trust in our ability to deliver. We’re thankful for the client’s gratitude for continuity and responsiveness of Temps to come in to the unit, which they’ve sometimes done with less than an hour’s notice
  • Thankful for the willingness and pride our TEMP Workers took in remaining part of the team thus ensuring that we could support our clients during the pandemic. These were big numbers for us to deliver with 24 hours’ notice and our TEMP Workers delivered. Despite the pandemic and despite the short notice, they said ‘Yes – we will work!’

This case study allows us to illustrate how we were able to be responsive, effective and support our client’s changing needs.  We continue to look for ways we can help all our clients. If you’d like to talk to us about how we can help you with your staffing requirements or if you’d like to book catering staff, please call us on 01-878-3335 or email us on temps@3qrecruitment.ie

Three Q TEMPS7

Three Q Personal Care Programme

You know that Three Q is a great recruitment agency, but did you know that we also have a Three Q Personal care Programme? Three Q cares not just that you get your dream job, but that you continue to love it and are happy in your career. At Three Q we believe that it’s the people that work for us that make Three Q such a great recruitment agency.

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The Role Of  A Hotel Duty Manager

The role of  a hotel duty manager is a job title that you may often see on job listings but what does it mean?  Here at Three Q we have a wealth of knowledge when it comes matching hotel duty manager with their perfect employer. So if you’re curious as to what the role requires and what a hotel duty manager does on a day-to-day basis, read on.

The role of a hotel duty manager is to make sure the hotel runs smoothly when the General manager is unavailable. It is a busy role with plenty of responsibility. A candidate for this position must be ready to deal with any situation that may arise and deal with it in a calm professional manner. A Duty Manger must be willing to work in a fast paced environment and command the team under them efficiently.

In the hotel business it isn’t always possible for a General Manager to be present, therefore a Duty Manager acts on behalf of them, making managerial decisions when they are needed.  The Duty manager will look after the running of the business while on duty ensuring business runs as smoothly as possible.

Responsibilities of a Duty Manager

the role of a hotel duty manager three q recruitment agency dublin

Within the role of Duty Manager comes a lot of responsibility from over seeing the day to day business and managing your team.  Of course, the main responsibility is to make sure all the guests are satisfied with the hotel’s service. The Duty Manager is responsible for any issues that may occur while on duty, and it is their job to resolve the issue in a professional manner.

The Hours of a Hotel Duty Manger

The hours of a Duty Manager can vary depending on size of hotel and location You will have to work when the General Manager isn’t present.  A duty manager can work around thirty to forty hours per week .

Salary of a Duty Manager

the role of a hotel duty manager three q recruitment agency dublin

A duty Manager’s salary will depend on a variety of things such as, education and training, experience and the location of the hotel.

Having knowledge on how a hotel works is essential. In Ireland it is recommended to require a bachelor’s degree in a hospitality course. There are many courses that are helpful to have when applying for work in the hospitality industry.  A general business can also be sufficient.  Although have formal training can be beneficial, you can still become a hotel duty manager by gaining experience and applying to work in entry level positions in the hotel. It is possible to start from the bottom and working yourself up the ladder in the hospitality industry.

If becoming a Duty Manager interests you or if you are currently a Duty Manager looking for a new position, keep an eye on our listings that we are constantly updating with new job opportunities in the industry. If you are an employer and are wishing to advertise your job in our listings, please email sales@3reqruitment.ie or phone +353 1878 3335.

Sharp Increase In Hospitality Job Vacancies

There has been a sharp increase hospitality job vacancies over the past few years. Here at Three Q we know everything about working in the hospitality industry. We have years of experience matching candidates to their perfect hospitality job, and there has never been a better time to start work the industry. According to recent research, job vacancies in the hotel sector increased almost 200 per cent between 2013 and 2017.

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The Role of a Chef de Partie

The role of a chef de partie is one of the most important jobs in any kitchen. Here at Three Q we’re a hands on recruitment team who work to match our clients with the perfect Chef de Partie for the job.  How hands on are we? We go out on site on help to train our temps and perms so that they have a great start to their new job. Our consultants are ex hospitality professionals, we undertake CPD in healthcare and hospitality training and we have served at events. We know what it’s like to be a Chef de Partie in a busy Dublin restaurant, so if you’d like to know more, read on.

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Chef Recruitment – How To Find The Perfect Match

chef recruitment - hiring chefs.

For any business, hiring the right people to fit the needs of your company is always important. Finding the right chef for your kitchen needs care and attention to detail. Just like when you’re perfecting a dish, you need to have the same mind set for recruiting your next chef. We would like to share some tips from our experience in chef recruitment with you.

Hiring a chef is one of the largest challenges for managers in the hospitality sector. Finding a capable, experienced & hardworking chef for your hotel or restaurant can be exhausting. Despite the challenges, hiring the right chef is a vital component of your business’s success.

On any given day, this employee will do more than prepare food. A chef trains new hires, oversees cooking processes, creates menus and advises management of business needs. Also, the word “chef” means chief in French, so your next chef will lead all other kitchen staff members.

2 key factors when recruiting for a new chef

  1. Know who you’re looking for – helps to narrow down search, what experience is required
  2. Decide who will hire – agency or in-house

 

Chefs of all levels are very in-demand, in can be hard to find the perfect one for your kitchen. So taking the time to make sure you do it rightis important.

Most in-demand chef jobs in Dublin currently;

  • Head Chefs
  • Sous Chefs
  • Chef de Parties
  • Pastry Chefs

However, head chefs are a little trickier, you want to find top class talent to run your kitchen.

Key skills to look for when recruiting your next Head Chef;

  • Leadership
  • Efficient in menu creation – involving ingredient selection, being innovative and creative
  • Coaching skills – not just being able to teach someone but following through with the process afterwards
  • Patience
  • Organisation skills – ordering, making rosters, paperwork for food safety
  • Budget-minded

We get to know the chefs who apply through our agency, that way we know if they’re a good fit for the job. Having nearly 20 years’ experience in this industry we’ve learned a thing or two about the wants and needs of hiring managers. Many of our recruitment consultants have worked in hospitality themselves, so we know the business. Click here to read about our recruitment process.

chef - cooking kit