Most business have gone through a period of rapid change with COVID-19. Changes in ways of working that would have taken months to implement, have been adopted in weeks. Given that we’re in the business of providing leave and emergency TEMP cover, COVID-19 has given us the opportunity to test and review our ability to support our clients, within this rapidly evolving environment.
As a niche-agency, we pride ourselves in knowing and anticipating our clients’ needs, many of whom, we’ve worked with for over a decade. We’ve seen fairly steady patterns in terms of staffing needs and we had gotten good at recognising and responding to these. As with everything else, the uncertainty and unpredictability that the COVID-19 Pandemic brought with it, our client’s requirements were affected and in turn, so were the services we had to deliver. We saw very quickly that we needed to be highly responsive to changes in the numbers of TEMP Worker’s supplied and we also needed to be highly flexible in the type of TEMPs supplied.
Below is the second of two case studies. This illustrates how we supported our client by expanding the type of temps we provide to meet their changed requirements, owing to COVID-19.
This case study is based on supply to a medium sized Elder Care Facility. It showed that because Three Q TEMPS is a niche hospitality and catering TEMPS agency, we could provide them with the range of temps they required owing to changed circumstances.
They needed a kitchen porter, a catering assistant, a domestic, a chef, a general porter and a cleaner with healthcare experience and they were able to get them all from Three Q. Daily updates from their team and their ability to work meant Three Q TEMPS went on stand-by in-case the client needed cover. Our chefs who worked through the whole crisis trained up their relief cover and made themselves available on their mobile even on the days they were not working.
What we are grateful for:
- The willingness and pride our Temps took in remaining part of the team to ensure service delivery during the pandemic
- The client’s recognition and gratitude for continuity and responsiveness of Temps to come in to the unit – some times with less than an hour’s notice.
- The opportunity and ability to safely supply this client for over 15 years. They got to see the full variety of the Temps on our panel – they have their favourites and have already made early bookings for future annual leave cover to ensure they get the same Temps back in.
This case study allows us to illustrate how we were able to be responsive, effective and supply a variety of temp workers to meet our clients’ changing needs. If you’d like to talk to us about how we can help you with your staffing requirements or if you’d like to book catering staff, please call us on 01-878-3335 or email us on firstname.lastname@example.org .