How We are Supporting Our Customers Through the Pandemic: A front-line Catering TEMPS Agency Story

As a front-line Catering TEMPS Agency that specializes in the provision of Managers, Supervisors, Chefs, Ward Attendants, Domestics, Cleaners and General Porters to hospitals, healthcare services and nursing homes Three Q TEMPS has been working with our clients in every way we can to support them through the COVID-19 pandemic.

Below are some of the ways we have adapted our service provision to keep our TEMPS & our clients safe, to keep the supply of Temps as needed fully operational and how we are now working with clients as they and the country take steps to the next phases of Ireland’s fully being economically and socially operational again.

Supporting out customers during a pandemic

Supporting our customers

  • Ensuring Qualified, Vetted & Experienced Hospital Temps are available when needed – Our Temps go on stand-by for emergency cover each morning – Monday through Sunday for identified clients who had and still have patients being cared for who are COVID-19 positive
  • Location Specific TEMPS – these Temps do not work in any other units and remain available to clients when they need them
  • Continuing full office and remote working activities to ensure our service runs smoothly and clients can speak with our Temps Consultants Lisa, Charlotte & Mawia whenever they need – 24/7 on our main phone line 018783335
  • Implementing a range of COVID-19 Health & Safety protocols to ensure no cross contamination from Temps working in different locations and weekly monitoring, questionnaire’s and text campaigns to keep Temps informed of new procedures
  • Supporting the annual #celebratenurses campaign that our sister company Nurse Jobs Ireland runs each year – with a major event on May 12th on International Nurses Day
  • Bringing forward our corporate giving commitment – Our annual support for 3 of our nominated charities was brought forward to quarter two to support them in the crisis they are facing now.  These charities are a homeless outreach service who needing additional funds for take-away meal packaging, a domestic violence agency needing resources to meet additional demands and a hospice care service – all these charities are unable to fund raise to 2019 level for this time of the year due to COVID-19

We are hopeful for the day Ireland can like New Zealand declare that we are COVID-19 free and until that day we will work with our clients with their new working practices and we will continue beyond that date to support our clients in every way we can.

 

The Art of Combining Emotional Intelligence and Mindfulness

The Art of Combining Emotional Intelligence and Mindfulness

Can emotional intelligence and mindfulness help us to appreciate life and create valued relationships? Our careers place so many demands on our time and attention. This can leave us to sometimes feel that we are not truly connecting with ourselves, our emotions or allow us to be mindful in different work situations. This can also be true in our personal lives.

Has life got so busy that we can’t stop to press the pause button and allow us to touch into our positive emotions and be mindful? To allow ourselves to take a deep breath, smell the roses or express appreciation for the great work that employees achieved on bringing a job in before its deadline? Connecting with self and others is an on-going responsibility in both our work and personal life. Without this connection tasks can become mundane and less rewarding, for all concerned. It can also lead to decreased production and higher turnover of staff in an organisation.

Taking a step back from the busyness of a day, to truly acknowledge and appreciate the work or ourselves and others, is the first step in being mindful. Displaying acts of praise can combine our emotional intelligence to mindfulness and can lift the heart of any soul. Showing gratitude can also have a positive effect that can inspire colleagues to improve their performance on the next task.

Until we become more mindful and combine it with an act of emotional intelligence, we may miss out on truly appreciating our work life. It can make for a happier and healthier work environment, creating positive collaboration, improved communication and integration of work between all departments. We are all responsible for connecting these two vital elements that can pave the way for success in relationships and businesses. Its effects can have the added benefit of filtering into our personal lives and creating a positive change there also.

Click here to find out more about emotional intelligence – Daniel Goleman.

Get Back to Enjoying the Basic Things in Life

Get Back to Enjoying the Basic Things in Life

Do you ever feel that the harder the work, the more stressed and less happier life can be sometimes? Trying to figure out what a good lifestyle is and how to achieve it can leave most of us searching for it, without actually achieving it. Have we become so consumed by the modern life, that we have forgotten that the simple things really do give us the most pleasure and a sense of real satisfaction. Have we replaced one bad habit for another, only to realise it too late, when we are burnt-out. Are we missing out on enjoying the basic common sense activities, which can fulfil our need to connect more, or striving to accomplish too much into our daily routines?

When was the last time that free-time offered an opportunity to walk carefree in a tree lined woods, balmy air beach or provided a chance to invite a friend over for a long lunch, that flowed with good honest conversation and a belly of laughter that left tears running down your cheeks?

Modern living has rapidly moved into a state of frenzy, leaving us to question where our time went and what are we really achieving. One example that comes to mind, the trendy fashion accessory smart phones, the must have gadget, which are now viewed as an extension of our hand. While they have many benefits, including connecting us to family and friends, especially those living away from home, they also seem to have replaced the personal connection of meeting with people. Couple this with the ever increasing use of online technology, namely social media, and a whirlwind of personal disconnection has emanated into our lives. The act of sending a hand-written letter to loved ones has almost become obsolete.

Think about it and compare corresponding by phone and in person. The connection of actually meeting with family and friends really leaves us with a sense of personal touch and truer connection. What if we left our phones at home when we go out for a walk, for a breath of fresh air in the country side or beach? What if we turned our phones on silent when family and friends called over to visit, while resisting the urge to look at it during their visit? Isn’t it time to cherish these and many more simple joys in life, which can reward us with deeper pleasure than technology or money could ever do?

Being aware of unhealthy distractions is the first step in reclaiming our life and valuable time. It can also reduce any feelings of anxiety and stress levels. Creating healthy boundaries is the next step, and it is a powerful choice to changing to a new way of being for the better, and restoring the soul. It doesn’t mean that we have to stop using phones or technology, as they do have many benefits. It simply means striking a balance and creating an opportunity to really connect with life and nature, which can contribute to more positive mental health.

Sometimes, we just need to realise that we need to slow down. We can’t keep demanding of ourselves to move at a fast pace all the time. Just as mother-earth requires farmers to rest their land one out of every seven years, we too need to rest at different paces during our lives.

Give it a try sometime. Enjoy the simple things in life. Get back to slowing down and living a good life. Share any success stories with family and friends, over a good cuppa or long lunch. This might be their inspiration to enjoy the simple things and breathe in life once again.

Click here for some more tips to enjoy life.

Flexibility in the Type of TEMPS we Supply – A COVID-19 Case Study

Most business have gone through a period of rapid change with COVID-19. Changes in ways of working that would have taken months to implement, have been adopted in weeks. Given that we’re in the business of providing leave and emergency TEMP cover, COVID-19 has given us the opportunity to test and review our ability to support our clients, within this rapidly evolving environment.

As a niche-agency, we pride ourselves in knowing and anticipating our clients’ needs, many of whom, we’ve worked with for over a decade. We’ve seen fairly steady patterns in terms of staffing needs and we had gotten good at recognising and responding to these. As with everything else, the uncertainty and unpredictability that the COVID-19 Pandemic brought with it, our client’s requirements were affected and in turn, so were the services we had to deliver. We saw very quickly that we needed to be highly responsive to changes in the numbers of TEMP Worker’s supplied and we also needed to be highly flexible in the type of TEMPs supplied.

Below is the second of two case studies. This illustrates how we supported our client by expanding the type of temps we provide to meet their changed requirements, owing to COVID-19.

This case study is based on supply to a medium sized Elder Care Facility. It showed that because Three Q TEMPS is a niche hospitality and catering TEMPS agency, we could provide them with the range of temps they required owing to changed circumstances.

They needed a kitchen porter, a catering assistant, a domestic, a chef, a general porter and a cleaner with healthcare experience and they were able to get them all from Three Q.  Daily updates from their team and their ability to work meant Three Q TEMPS went on stand-by in-case the client needed cover.  Our chefs who worked through the whole crisis trained up their relief cover and made themselves available on their mobile even on the days they were not working.

What we are grateful for:

  • The willingness and pride our Temps took in remaining part of the team to ensure service delivery during the pandemic
  • The client’s recognition and gratitude for continuity and responsiveness of Temps to come in to the unit – some times with less than an hour’s notice.
  • The opportunity and ability to safely supply this client for over 15 years. They got to see the full variety of the Temps on our panel – they have their favourites and have already made early bookings for future annual leave cover to ensure they get the same Temps back in.

This case study allows us to illustrate how we were able to be responsive, effective and supply a variety of temp workers to meet our clients’ changing needs. If you’d like to talk to us about how we can help you with your staffing requirements or if you’d like to book catering staff, please call us on 01-878-3335 or email us on temps@3qrecruitment.ie .

Temp Workers

Temp Workers

Flexibility in the Volume of Temps Supplied – A COVID-19 Case Study

At a recent online staff quiz, one of the questions we asked was, what the 3 Qs in Three Q Temps Ltd. stood for. I’m happy to report that a number of teams buzzed in to answer. The idea behind the name is that we’re driven by Quality. As we’re a niche agency, supplying TEMP Workers to healthcare facilities, we ensure our TEMP Workers are suitably Qualified. Finally, because our approach to customer care is based on partnership, we support your different staffing needs by providing TEMP Workers in the Quantity you require. We recently got a chance to review our service during the COVID-19 pandemic and we’ve seen that our 3 Qs have been put to the test. We’ve undertaken 2 case studies, the first of which you’ll find below.

 

This case study is based on supply to a major Dublin Hospital. During the first month of the pandemic, we saw an increased demand from one of our clients for cleaners, domestics, ward attendants and general porters. It showed that we were able to scale up to support the increased requirements of our hospital client, while adapting our process to be safe and compliant with HSE guidelines. Our quality commitment ensured that we provided experienced catering staff, with the right qualifications throughout the emergency.

With the client’s own staff returning to work, we saw an initial drop in demand so we could scale down when needs reduced. However, we’ve seen that COVID-19 effects business and services differently and this effect can evolve quite rapidly given the change in infection rates and health and safety advise. In the case of this client, we saw a spike in demand after the initial reduction but this time it was for leave and emergency cover. We could then re-engage and resupply to meet a second increased demand – all within a period of four weeks.

As a Niche Catering Temps Agency We Are

  • Proud to have safely supplied this client (10 years using Three Q Temps) with front-line temps and our team worked with hospital teams to care for patients in acute & COVID positive wards
  • Grateful for our clients’ trust in our ability to deliver. We’re thankful for the client’s gratitude for continuity and responsiveness of Temps to come in to the unit, which they’ve sometimes done with less than an hour’s notice
  • Thankful for the willingness and pride our TEMP Workers took in remaining part of the team thus ensuring that we could support our clients during the pandemic. These were big numbers for us to deliver with 24 hours’ notice and our TEMP Workers delivered. Despite the pandemic and despite the short notice, they said ‘Yes – we will work!’

This case study allows us to illustrate how we were able to be responsive, effective and support our client’s changing needs.  We continue to look for ways we can help all our clients. If you’d like to talk to us about how we can help you with your staffing requirements or if you’d like to book catering staff, please call us on 01-878-3335 or email us on temps@3qrecruitment.ie

Three Q TEMPS7